Guest Information and Hotel Guidelines - Paloma Hotels

At Paloma Hotels, we are committed to providing our guests with a safe, peaceful, and comfortable stay. To help maintain the order of our shared spaces and ensure a pleasant experience for all our guests, we kindly ask you to observe the following information and hotel guidelines.

Accommodation and Check-In Procedures
• Guests under the age of 18 who wish to stay without their parents or legal guardians must present, at check-in, a consent form approved by the relevant official authorities or an equivalent official document. If the required document cannot be provided, is incomplete, or its validity cannot be verified, accommodation cannot be provided in accordance with our legal obligations.
• Guest rooms are intended solely for accommodation purposes. All guests staying in a room are required to complete their registration at the reception.
• Unregistered visitors are not permitted to enter guest rooms or other areas of the hotel. If an unregistered guest is identified, an additional one-person accommodation fee will be charged to the account of the registered guest staying in the room.
• For access to hotel services and the safety of our guests, the wristbands provided during check-in must be worn throughout the stay.
• Late check-out requests are subject to hotel availability. Guests are kindly requested to contact the reception team in advance regarding such requests.
• Room cards should be kept safely and must not be shared with third parties. In case of loss or malfunction, please contact our reception team for assistance.

Safety and Use of Common Areas
• Children should always be accompanied on balconies and should not be allowed to climb on furniture in guest rooms. Adult supervision is required on stairs and in similar areas. Children should also not be left unattended in elevators.
• For guest safety and hotel order, the use of laser pointers and similar devices is not permitted.
• Guests are kindly asked not to throw any items, waste, or other materials from room windows or balconies.
• For the safety of our guests, glass bottles, glassware, or other breakable items are not permitted in the pool, beach, or Mini Club areas.
• To ensure that our pools remain enjoyable and hygienic for everyone, all guests are kindly requested to follow the pool rules. Babies and young children may only enter the pool wearing swim diapers specifically designed for pool use. Thank you for your understanding and cooperation.
• If a foreign object that may compromise hygiene is found in a pool, the relevant pool may be temporarily closed to allow the necessary cleaning and disinfection procedures to be carried out. During this time, other pools or aquapark areas may be used, subject to the available facilities.
• To ensure that all guests can use our common areas fairly and comfortably, we kindly ask that sun loungers are not reserved for extended periods with personal belongings or towels. Unused sun loungers may be made available to other guests by our hotel team.
• For the safe use of water slides and similar activities, guests are required to follow the specified operating hours, age, height and weight restrictions, as well as the instructions of our staff. Children are required to use these areas under the supervision of their parents or legal guardians. The specified age restrictions must also be observed when using the gym, Turkish bath and sauna areas. Children may use these facilities only under the supervision of their parents or legal guardians.
• In the event of a medical emergency, accident, or injury, please contact the reception or our staff as soon as possible. The necessary assistance and guidance will be provided in accordance with hotel procedures.
• Please report any technical malfunction, damage, or situation that may pose a safety risk in your room or elsewhere on the premises to our reception team. Our teams will carry out the necessary checks as soon as possible.
• For guest and fire safety reasons, irons are provided to rooms upon request and for a maximum period of one hour. Please return the iron to the relevant staff member after use.
• For guest safety, please pay attention to fire alarms, emergency exit signs, and safety equipment signage. Please do not leave any items that may obstruct passage in corridors, stairways, or emergency exit areas.

Restaurant, Dress Code and Quiet Hours
• We kindly ask that guests do not enter food and beverage areas without shoes.
• To ensure a pleasant, hygienic, and comfortable environment for all our guests, entry to our restaurants is not permitted in swimwear alone. Guests wearing a swimsuit or bikini are required to wear a suitable garment over it, such as a T-shirt, pareo, shorts, or dress, and the garment must be dry. This policy applies to all guests and is in place to maintain our restaurant service standards and the comfort of our shared spaces.
• Guests with food allergies, intolerances, or special dietary requirements are required to contact our Guest Relations team in advance so that the necessary information and guidance can be provided.
• Alcoholic beverages are served only to guests aged 18 and over.
• A la Carte restaurant reservations can only be made through the Paloma Hotels Mobile App using the personal code provided by the reception. The app can be downloaded from Google Play or the App Store.
• The minibar is provided free of charge and restocked daily. Room service is available at an additional charge, and room service requests will be added to the guest account.
• To ensure the comfort of all our guests, please refrain from loud conversations, playing music at high volume, or any other behavior that may disturb others.
Smoking, Pets and Personal Belongings
• Paloma Hotels provides a smoke-free environment. Smoking is not permitted in guest rooms; guests who smoke are kindly requested to use the designated smoking areas.
• In accordance with our hotel policy, pets are not permitted in guest rooms.
• Guests are responsible for the safekeeping of their personal and valuable belongings. We recommend storing valuable items in the safes provided in the room. Paloma Hotels accepts no responsibility for any loss, damage, or theft of items left outside the safe.
• Please contact our reception team regarding any items that have been lost or found on the premises. Found items are kept in accordance with our hotel's lost and found guidelines.

Environmental Responsibility
• To support environmental responsibility and ensure consistent service for all our guests, we kindly ask that towels be used only in designated areas and changed in accordance with hotel procedures when necessary.
• Recycling bins are available throughout our hotels for paper, aluminium cans, glass, and plastic waste. To support a sustainable environment, please dispose of your waste in the appropriate recycling bins.
• To help protect the sea, beaches, and nature, please refrain from any behavior that may harm vegetation, wildlife, or the natural environment.
• We implement sustainability practices focused on water efficiency, energy conservation, waste reduction, and the protection of natural resources. Thank you for supporting our efforts.

Guest Relations and Feedback
• During your stay, you are welcome to share your comments, suggestions, or requests with our Guest Relations team. Your feedback is valuable to us and helps us continuously improve the quality of our services.

Important Information
Paloma Hotels shall not be held responsible for accidents, injuries, damage, or similar incidents arising from circumstances beyond the hotel's control or resulting from guest use. In the event of a violation of the hotel rules, Paloma Hotels reserves the right to terminate the guest's stay.

Thank you for your understanding and cooperation. We wish you a pleasant stay at Paloma Hotels.